MAITRI ESSENTIALS Wollmattweg 3 Dornach, 4143 Switzerland Email: contact@maitri-essentials.com This Privacy Policy explains how MAITRI ESSENTIALS collects, uses, stores, discloses, and protects your personal data when you visit our website, create an account, place an order, or otherwise interact with our services.

MAITRI ESSENTIALS may collect and process the following categories of personal data: Identity information (such as your first and last name);Contact details (such as your postal address, email address, and telephone number);Order and payment information;IP address and technical browsing data;Information you voluntarily submit through contact forms, account registration, or other communications with us. Personal data is collected only when you voluntarily provide it or when it is automatically generated through your use of the Website, in accordance with applicable law.

MAITRI ESSENTIALS processes personal data for the following purposes: To process and fulfill orders;To manage customer accounts and provide customer support;To provide after-sales services;To send newsletters, promotional offers, and other marketing communications, where you have given your consent or where otherwise permitted by applicable law;To improve the Website, our products, and the overall user experience;To comply with applicable legal, regulatory, tax, and accounting obligations. MAITRI ESSENTIALS does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

For customers residing in the European Union, personal data is processed on one or more of the following legal bases under the General Data Protection Regulation (GDPR): Performance of a contract – to process and fulfill your orders and provide the requested services;Compliance with a legal obligation – including obligations relating to tax, accounting, and regulatory requirements;Legitimate interests – such as fraud prevention, security, business administration, and the improvement of the Website and our services, provided that such interests are not overridden by your fundamental rights and freedoms;Consent – for sending newsletters and other marketing communications, where required by law. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before such withdrawal. For processing subject to Swiss law, MAITRI ESSENTIALS processes personal data in accordance with the Swiss Federal Act on Data Protection (FADP), applying the principles of lawfulness, good faith, proportionality, purpose limitation, and data minimization.

The Website may use cookies and similar technologies, including standard tools such as: Google Analytics;Advertising and tracking technologies, including those provided by Meta (Facebook) and Google Ads. These technologies are used to analyze website traffic, understand user behavior, improve the functionality of the Website, measure the effectiveness of marketing campaigns, and enhance the overall user experience. Where required by applicable law, such technologies will be used only with your prior consent. You may configure your browser settings to refuse, block, limit the use of, or delete cookies. Please note that disabling certain cookies may affect the proper functioning of the Website, and certain features or services may no longer be available.

Personal data may be disclosed only where necessary for the purposes described in this Privacy Policy and only to trusted third-party service providers, including: Shipping carriers (e.g., Swiss Post, DHL, DPD) for the delivery of orders;Payment service providers (e.g., Stripe, PayPal, TWINT) for the secure processing of payments;E-commerce and website platform providers (e.g., Wix or Shopify) for the operation of the Website and the management of orders;Email marketing service providers, where applicable and, where required by law, with your prior consent. These third parties process personal data either on our behalf or, where applicable, as independent controllers, are contractually bound by confidentiality obligations, and are required to comply with all applicable data protection laws and appropriate security standards. MAITRI ESSENTIALS does not sell or otherwise disclose personal data to third parties for their own marketing purposes.

MAITRI ESSENTIALS retains personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal, regulatory, tax, and accounting obligations. In particular:Personal data relating to orders and accounting records is generally retained for the period required under applicable Swiss law, typically ten (10) years;Personal data processed for marketing purposes is retained until you withdraw your consent, unsubscribe from marketing communications, or otherwise request its deletion, unless a longer retention period is required by law. Once the applicable retention period has expired, or the personal data is no longer necessary for the purposes for which it was collected, MAITRI ESSENTIALS will securely delete or anonymize such personal data in accordance with applicable data protection legislation.

MAITRI ESSENTIALS takes the security of your personal data seriously and implements appropriate technical and organizational measures to protect it against unauthorized access, loss, misuse, alteration, or disclosure. The Website uses SSL/TLS encryption to secure the transmission of data. Payment transactions are processed exclusively through PCI DSS-compliant payment service providers, and payment card details are not stored on our servers. While MAITRI ESSENTIALS employs reasonable and industry-standard security measures, no method of data transmission over the internet or electronic storage is completely secure. Accordingly, we cannot guarantee absolute security but undertake to implement and maintain appropriate safeguards to protect your personal data in accordance with applicable law.

Subject to the applicable provisions of the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR), you may have the right to: Request access to the personal data we hold about you;Request the correction or updating of inaccurate or incomplete personal data;Request the deletion of your personal data, where the legal requirements for such deletion are met ("right to erasure" or "right to be forgotten");Withdraw your consent to the processing of your personal data for marketing purposes at any time, without affecting the lawfulness of processing carried out before such withdrawal;Object to the processing of your personal data where such processing is based on our legitimate interests, subject to applicable law;Request the portability of your personal data, where this right is available under the GDPR;Lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) or, where applicable, with the competent data protection authority in your country of residence within the European Union. To exercise any of these rights, please contact us at contact@maitri-essentials.com. We will respond to your request within the timeframe required by applicable law and, in any event, without undue delay.

MAITRI ESSENTIALS reserves the right to amend or update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. The most current version of this Privacy Policy will always be published on this page and will indicate the date of the latest update. The revised version shall become effective upon publication, unless otherwise stated. Where changes materially affect your rights or the way your personal data is processed, we will provide appropriate notice, including by email where practicable and where we have your contact details, in accordance with applicable law.